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August Aquila, Bruce W. Marcus

Client at the Core: Marketing and Managing Today's Professional Services Firm

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ISBN: 0471453137
Издательство: Wiley
Год издания: 2004
Страниц: 278
" Clients At The Core is an essential blueprint to helping us all take the next steps. The authors, battle scarred by the evolution of professional firm management and marketing from then to now, have captured the changing needs of the firms in this turbulent new economic era. This is a well-written book that uses plain language to convey practical, well thought-out ideas." - Patrick J. McKenna , a leading international consultant to professional service firms "The authors have captured the changing role of professional services marketing and firm management. There is valuable insight [in this] down-to-earth guide to competing successfully in the new environment." - David Maister , authorand consultant "The book is a masterpiece! Aquila and Marcus have produced the essential guide for managing a professional services firm. They've marshaled their considerable real-life experiences and far-reaching vision into a...