Successful Service Operations Management
Richard D. Metters, Kathryn H. King-Metters, Madeleine Pullman, Steve WaltonISBN: 0324224370;
Learn the full cycle of building a service business from concept formation through implementation. SUCCESSFUL SERVICE OPERATIONS MANAGEMENT shows you how. Through numerous examples, clear writing, and multiple study tools, you'll understand how to develop your business strategy and manage your capacities. Brief and easy-to-use, this Operations Management textbook is the one you'll turn to for years to come.
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