Обложка книги Service Excellence @ Novell: Taking Customer Service from Cost to Profit

Service Excellence @ Novell: Taking Customer Service from Cost to Profit

ISBN: 9077256113;
Издательство: Nova Vista Publishing
Страниц: 144

A colorful, pithy, no-nonsense tale that shows readers how Novell made customer support its top profit center, told from a human perspective. Strategies, core training concepts, results, and take-away lessons make it entertaining and informative reading.