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Service Excellence @ Novell: Taking Customer Service from Cost to Profit

Обложка книги Service Excellence @ Novell: Taking Customer Service from Cost to Profit

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ISBN: 9077256113
Издательство: Nova Vista Publishing
Год издания: 2006
Страниц: 144
A colorful, pithy, no-nonsense tale that shows readers how Novell made customer support its top profit center, told from a human perspective. Strategies, core training concepts, results, and take-away lessons make it entertaining and informative reading.