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ISBN: 0968348009Издательство: VNH Communications
Propelled to be more, to do more and to acheive more in the new economy, we rely heavily on all our communication skills. The first challenge is learning the skills; the even greater challenge is employing them constantly and consistently. How Not to Take It Personally is a book about communication. It is about the joy of sharing wisely and well, and about replacing hurt and disappointment --- with hope. Our strategy: to set realistic expectations, to understand different peoples' perceptions, to listen with generosity and to accept others' speaking styles. Our end goal: to build those relationships that are vital to our personal and professional success.