Книгу можно купить в интернет-магазинах:
· OZON.ru 1667р. [Проверить наличие]
ISBN: 1560525800Издательство: Crisp Publications
Your company's reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool. Learning Objectives: To present basic telephone courtesies. To show how to handle telephone conversation problems. To explain what to avoid in telephoning.