Telephone Skills from A to Z: The Telephone "Doctor" Phone Book (Fifty-Minute Series Book)
Nancy J. FriedmanISBN: 1560525800;
Your company's reputation is on the line--literally. Make good phone skills a standard throughout your organization with this practical guide to the basics. Teaches everyone how to adopt a professional, friendly tone from the initial greeting to the final good-bye--and how to handle whatever arises in between. A vital reference tool. Learning Objectives: To present basic telephone courtesies. To show how to handle telephone conversation problems. To explain what to avoid in telephoning.
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