Обложка книги The Phone Book: Telephone Skills for Business Success Student Text

The Phone Book: Telephone Skills for Business Success Student Text

ISBN: 0256187444;
Издательство: McGraw-Hill/Irwin

The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.