Tele-Stress - Relief For Call Center Stress Syndrome
Stephen CosciaISBN: 1578200296; 9781578200290;
Surveys indicate that 98 percent of call-center employees receive at least one stressful call each day. Irate customers are the leading cause of tele-stress. The author explains what it is, how it affects the body, and how to overcome it with commonsensestrategies.