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ISBN: 1576752798, 9781576752791Издательство: Berrett-Koehler Publishers
Год издания: 2011
Like any real-life organization, Santa's workshop must find a way to do more with less, in this case producing over 500 million presents each year! That calls for quite a production capability. Each year the demand rises and the workshop must ramp up production or face disappointed children. Production director Rune decides to use a radical approach. Known as the facilitation process, this strategy has three steps: take responsibility, focus on the work at hand, and improve working relationships. Crisis at Santa's Workshop is an engaging story that can be read on many different levels. Managers find a blueprint for change, while readers recognize their own working lives - and possibilities - in a classic tale of a group rallying to a cause and overcomingtremendous odds to achieve success.