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· OZON.ru 2016р. [Проверить наличие]
ISBN: 0971973105Издательство: eBookstand
Originally written as a thesis for his PhD, Matthew has adapted his extensive research into a no-nonsense, practical work that can be used by any business or organization today to help them transform their current culture into a terrific service one. After getting your "license to drive" this book will show you how to load the bus and follow the true Roadmap to a Terrific Service Culture!