Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
Rick Brinkman, Rick Kirschner, Rick Brinkman, Rick KirschnerISBN: 0071416412; 9780071416412;
THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.