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Rick Brinkman, Rick Kirschner, Rick Brinkman, Rick Kirschner

Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone

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ISBN: 0071416412, 9780071416412
Издательство: McGraw-Hill
Год издания: 2003
THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.