The Waiting Game: The Essential Guide for Wait Staff and Managers
Mike Kirkham, Peggy Weiss, Bill CrawfordISBN: 1580083692;
In this indispensable training manual, Mike Kirkham, Peggy Weiss, and Bill Crawford draw from more than 40 years of restaurant experience to present a succinct, highly informative guide to the art and science of waiting tables. In today?s competitive dining environment, having a skilled wait staff can mean the difference between a restaurant?s success or failure, and THE WAITING GAME is the industry?s clearest and most cost-effective tool for sharpening wait service skills. Brimming with professional tips, on-the-job advice, and practical definitions, this handbook covers all the essentials of waiting, including wine service etiquette, fine-dining protocol, and the dos and don?ts of dealing with difficult customers. Whether you?re a first-time waiter, an experienced server hoping to move to a more prestigious establishment, a manager seeking an accessible training guide, or a foodie craving the definitive word on proper service, THE WAITING GAME has it all.
- OZON.ru 1995