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ISBN: 0521467195Издательство: Cambridge University Press
Willing Slaves? explores recent developments in employee relations. It argues that nowadays managers believe that winning workers' hearts and minds is a crucial element of successful management. Yet despite the introduction of new policies, managers havenot succeeded in this aim. Workers still place little trust in management and the climate of relations in industry is still one of "them and us". This book argues that the only way to achieve cooperation at work is for managers to take account of workers' views when making decisions.