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Conrad Lashley

Empowerment: HR Strategies for Service Excellence : HR strategies for service excellence (The Hospitality, Leisure and Tourism Series)

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ISBN: 0750652446, 9780750652445
Издательство: Butterworth-Heinemann
Год издания: 2010
Страниц: 300
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique...