Breaking Through the 4 Barriers to Quality: Building Business Infrastructures for the 21st Century
Bruce B. SnellISBN: 0966025709;
Breaking Through The 4 Barriers To Quality identifies the four barriers to quality - fear of expression, lack of communication, lack of verbal and written procedures, and lack of training - that prevent companies from producing quality programs and providing quality services. The author not only tells you what you ought to be doing to ensure quality business operations, but he explains how to do it. This book offers a refreshing change from other quality programs that stop when the barriers are identified.
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