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Lloyd C. Finch

Telephone Courtesy & Customer Service (Fifty-Minute Series.)

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ISBN: 1560525770
Издательство: Crisp Publications
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques. Learning Objectives: To describe the basics of providing high-quality customer service. To explain proper telephone skills. To explore the importance of understanding customer needs. To explain the essential role customer service plays in creating a favorable impression of the company.