Обложка книги Build That Change!: Tools and Techniques for Facilitating Change (How to Be Better)

Build That Change!: Tools and Techniques for Facilitating Change (How to Be Better)

ISBN: 0749424850;
Издательство: Kogan Page Ltd

A quick reference guide with over thirty tools and tips for helping the reader create and manage effective change whether in customer service, business processes, behaviors or organization-wide improvement.