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ISBN: 1884731090Издательство: Joiner/Oriel Inc
Cause-and-Effect Diagrams provides the needed tools for identifying possible causes of a problem and organizing them into a structured format. The information is presented in a straightforward, easy-to-understand manner through a series of exercises andcase studies. Users of the series learn how to select the right tool for the task at hand, collect the right data, interpret the data, and take appropriate action based on their findings.