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ISBN: 1562861921Издательство: Amer Society for Training &
Describes a number of ways to improve small-group problem solving and decision making. Offers practical methods of motivating, energizing and focusing teams; also aids in clarifying problems, setting priorities, generating solutions and evaluating outcomes. These techniques can be applied to productivity improvement groups, quality teams, task forces, and committees. Covers idea-generating techniques such as brainstorming and decision-making methods. Job aid is a list of memory joggers for facilitation interventions. Provides an updated list of references and resources.