Sources of Power: How People Make Decisions
Gary KleinISBN: 0262611465; 9780262611466;
"Most studies of decision-making treat humans like rats in a laboratory. But Dr. Klein, a cognitive psychologist, spent a decade watching fire commanders, fighter pilots, paramedics, and others making split-second decisions on the job, and this book is aclear and engaging account of his findings." -- Thomas Petzinger, Jr., Wall Street Journal Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision-making approach, which views people as inherently skilled and experienced. Since 1985 Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situations. Sources of Power is...