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ISBN: 0130981095Издательство: Prentice Hall
Год издания: 2003
Book Description Filling a void in the market, Conflict Diagnosis, Brief Edition uses the innovation of the Conflict Diagnosis concept to provide an in-depth appreciation of ADR processes. The survey takes both a true sociological perspective on the interdisciplinary topic of alternative disputes and prefaces these descriptions with an in-depth exploration of the theoretical and empirical basis for understanding their uses, misuses, indications and counterindications to provide readers with a thorough and complete approach to understanding, evaluating and developing strategies and tactics to address interpersonal conflict. The survey addresses basic definitions, dispute resolution processes, preconceptions about conflict and how they short change us, conflict diagnosis, the nine steps of conflict diagnosis, alternative dispute resolution processes, using conflict diagnosis to manage legal disputes and select ADR processes. For human resources personnel, dispute...