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Lindsay Amthor Yotsukura

Negotiating Moves : Problem Presentation and Resolution in Japanese Business Discourse

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ISBN: 0080441653
Издательство: Elsevier Science
Год издания: 2003
Book DescriptionHardbound. This innovative study of Japanese business discourse adopts Bakhtin's notion of speech genres as an heuristic in order to analyze groups of spoken texts which display similar constellations of compositional, thematic, and stylistic features. Drawing upon a corpus of over 540 naturally-occurring telephone conversations collected in the Kanto and Kansai areas of Japan, Lindsay Amthor Yotsukura demonstrates how Japanese business professionals present, negotiate and clarify their identities and intentions and enlist and offer assistance with respect to a variety of transactions such as toiawase inquiries, merchandise orders, shipping confirmations, and reports of delivery problems. In the process, she highlights the critical deictic function of linguistic devices such as the no desu (extended predicate) construction in producing formulations, and politeness expressions that index the dynamic uti/soto ('inside'/ 'outside') continuum. She also illust