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Warren R. Plunkett

Management : Meeting and Exceeding Customer Expectations (with InfoTrac)

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ISBN: 0324259131
Издательство: South-Western College Pub
Год издания: 2004
Book Description The eighth edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters? narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers? needs and (2) the need organizations and their people have to be guided by effective leadership.
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