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ISBN: 0976807319Издательство: MindLab Publishing
Год издания: 2005
Book DescriptionRecent U.S. Department of Labor data shows that the number one reason people leave their jobs is that they do not feel appreciated. Further research reveals that companies that effectively value and appreciate employees enjoy more than triple returns on equity and assets and achieve higher operating margins than companies that do not. Customer loyalty is also based on feeling appreciated--and many customers are feeling under-appreciated these days. When you?re in a leadership or management position, whether you?re the owner of a Mom-and-Pop grocery store, supervisor of a warehouse, head of the accounting department, or a Fortune 500 CEO, what you feel, think and say affects every person involved with your company or your department. You set the tone, you set the pace and you determine what is going to matter and what isn?t. And that's where the power of appreciation can make such a dynamic impact on a business. By learning to use the appreciation...