Big Change at Best Buy: Working Through Hypergrowth to Sustained Excellence
Elizabeth Gibson, Andy BillingsISBN: 0891061762;
How do you fundamentally change a company that has 33,500 employees and 251 stores? Consumer electronics giant Best Buy went from making less than 1% profit on $7 billion in sales in 1997, to being a company whose stock prices soared 1,000% within a handful of years. This is the remarkable story of corporate transformation, financial rejuvenation, and radical cultural change, written by the change consultants who were there every step of the way. Coauthors Elizabeth Gibson and Andy Billings present in detailed, replicable steps their proven strategies and tools that fundamentally altered the behavior at Best Buy, turning cowboy management practices and a high-energy culture fixated on rapid growth into the kind of disciplined, learning-focused operation that now drives Best Buy's phenomenal success. Best Buy's transformation was the result of a careful methodology that focues on three arenas for human change: The Head--thinking, or coming to grips with the problem, ...
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