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Communicating Change: Winning Employee Support for New Business Goals

Обложка книги Communicating Change: Winning Employee Support for New Business Goals

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ISBN: 0070364524
Издательство: McGraw-Hill Trade
Год издания: 1994
Страниц: 272
Формат: 155x240
When a company decides to make a major organizational change­­whether it's a new emphasis on customer service, quality management, restructuring or downsizing­­managers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress. Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles: Conveying the message through supervisors Communicating face-to-face Making the changes relevant to each work area In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.