Crowning the Customer: How to Become Customer Driven
Feargal QuinnISBN: 0-96248-083-5;
What can the owner of an Irish supermarket chain teach anyone about customer service? Is the opening sentence in Feargals best-seller. Obviously he can teach them a lot. More than 25,000 copies sold! First to owners and managers then reordered for the staff. Feargal lists the basics for successful service including Listening, The Boomerang Principle and People Power. Read how focus groups are only one of eight listening channels, why you should abolish your head office, the power of the smile and much more.
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