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M. Suzanne Brocka, Bruce Brocka

Quality Management: Implementing the Best Ideas of the Masters

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ISBN: 1556235402, 9781556235405
Издательство: McGraw-Hill Trade
Год издания: 2011
Страниц: 408
This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen managerial techniques to enhance productivity. You'll discover all the information you need to avoid roadblocks when beginning a TQM program as well as information you can use to expand your current TQM efforts for maximum profitability.