The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day
Edward D. Gagnon, Gregory D. WardISBN: 0595150950;
Customer service is the only true differentiating factor for the future. Only those managers, only those organizations that have a service strategy, a plan for success, have the opportunity to differentiate themselves from others. Those are the companiesuniquely positioned to succeed long-term in good economies and bad, in changing technologies, and in low or high unemployment. Those are the service leaders. We want to build service leaders. You can be one. Take a great step today by acquiring this Handbook.
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