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ISBN: 1576751791, 9781576751794Издательство: Berrett-Koehler Publishers
Год издания: 2011
For most people, negotiating an agreement feels adversarial. It is a process one tries to win. It is not viewed as a process that expresses a clear joint vision or a path to desired results. We have been conditioned to function in a "me vs. them" context. Creating agreements for results, rather than negotiating agreements for protection, would provide much greater benefits. The conflicts most people get into are avoidable. Conflict develops because of differing expectations about what working with others will produce. Differences arise because these expectations have not been made explicit to everyone. People fail to make their expectations explicit because they never learned how. The Book of Agreement provides a clear path through the minefields ofconflict, to shared expectations.