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ISBN: 0761997946Издательство: SAGE Publications
Год издания: 2003
Book DescriptionThis book is a collection of 76 insightful mantras, whic delve into the many issues and obstacles that aise when an organization commences on its quality journey. At a time when quality is expected of organizations at every step of the way, this book brings together an effective list of the do's and don'ts that all quality managers must know when they implement a quality program.