Нравится LibRing?
Расскажи друзьям:
Jay R. Galbraith

Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series)

Книгу можно купить в интернет-магазинах:

· OZON.ru 4847р. [Проверить наличие]
· OZON.ru 5321р. [Проверить наличие]
ISBN: 0787979198, 9780787979195
Издательство: Jossey-Bass
Год издания: 2005
Страниц: 208
Book Description Designing the Customer-Centric Organization offers todaya??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices. Download Description" Designing the Customer-Centric...