A Guide to Help Desk Technology, Tools & Techniques
Dione McBrideISBN: 0760071519;
This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx ofdata that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.
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