Обложка книги A Guide to Help Desk Technology, Tools & Techniques

A Guide to Help Desk Technology, Tools & Techniques

ISBN: 0760071519;
Издательство: Course Technology

This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx ofdata that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.