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Mark Graham Brown

Baldridge Award Winning Quality: How to Interpret the Baldridge Criteria for Performance Excellence : Covers the 2003 Award Criteria (BALDRIGE AWARD WINNING QUALITY)

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ISBN: 1563272903
Издательство: Productivity Press Inc
Baldrige Award Winning Quality - 12th Edition How to Interpret the Baldrige Criteria for Performance Excellence Mark Graham Brown Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. Updated annually, this book provides you with the best understanding of these exhaustive criteria. Written by one of the best-known authorities on Baldrige, it is the most recognized reference in the field. This is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address.