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Lori L. Silverman, Annabeth L. Propst

Critical SHIFT: The Future of Quality in Organizational Performance

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· OZON.ru 6042р. [Проверить наличие]
ISBN: 0873894456
Издательство: ASQ Quality Press
In-depth interviews with over 50 top business leaders and quality professionals identify the five overarching trends impacting today's practice of quality improvement. Real-world applications and advice, along with the author's innovative Starburst model, then allow the reader to integrate quality initiatives into a simple, cohesive framework.