Critical SHIFT: The Future of Quality in Organizational Performance
Lori L. Silverman, Annabeth L. PropstISBN: 0873894456;
In-depth interviews with over 50 top business leaders and quality professionals identify the five overarching trends impacting today's practice of quality improvement. Real-world applications and advice, along with the author's innovative Starburst model, then allow the reader to integrate quality initiatives into a simple, cohesive framework.
- OZON.ru 6042