Integrated Process Management: A Quality Model
Roger SlaterISBN: 0070581029;
This book describes Integrated Process Management, a six-step model which clearly shows how to institutionalize process standards, their measurements, and their management. Also shown is how to computerize them. The book details this unique ``people'' and ``customer'' oriented philosophy with straight-forward, step-by-step techniques for how to follow this model. Also discussed are the natural constraints that impede any good process management system.
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