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ISBN: 0873895304Издательство: ASQ Quality Press
This book takes a brand new look at the entire audit process for both auditors and auditees. No longer will auditees need to feel like they must comply with an auditor's checklist without understanding why compliance is helpful to, or necessary for, the organization. Likewise, auditors will learn a fresh approach for developing feedback and reports that are more than lists of failings, but are value-added assessments of an organization's strengths and areas for improvement. By educating them as customersof the audit, this guide teaches auditees how to get the most value from their audit. Auditors will receive guidance about how to make their job something organizations will appreciate as a tool they can use to improve their company. This complete how-to guide will help auditors and organizations plan for their internal or external audit. O'Hanlon himself is a registered IRCA Lead Auditor and Lead Auditor trainer who teaches you the previously undiscussed areas of the audit...