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ISBN: 0873894073Издательство: American Society for Quality
Today more than ever, quality issues can be key to an organization's success. There has been a void in the quality industry for a reference tool that will provide presenters and professionals with concise, useful tidbits of information for all occasions - until now! They often need something that will get their point across, send a specific message and give the presenter credibility, all at the same time. 1,600 pithy, inspirational and thought-provoking sayings on 36 topics ranging from definitions of quality to caveats in Total Quality Management implementation. Quality Quotes is an entertaining reference tool that offers: Easy, quick access to some of the best quality statements of our time; Quotations from over 550 authors, businesspeople, quality gurus, inventors, scientists, and philosophers.