Six Sigma and Beyond: Problem Solving and Basic Mathematics, Volume II
D. H. Stamatis, Dean H. StamatisISBN: 1574443100;
In all walks of life, at some point in time, we all use the process of problem solving. We all talk about it, we all use it, but chances are we all mean different things by it. Six Sigma and Beyond: Problem Solving and Basic Mathematics organizes the topic and provides a structured approach based on the scientific method. Specifically designed to address the issue of cognitive functioning this volume provides a generic approach to problem solving.The Six Sigma methodology demands that problems be resolved in such a way that both the customer and organization benefit. Not a bad expectation. In this book, the author addresses what a problem is and systematically defines the process of resolving it. He stresses the importance of the team - people power - dedicated to solving a specific problem - process power - and how this combination leads to efficiencies that please the customer and enhance the bottom line.Identifying the problem is only half the task. The next step is to resolve it....
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