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ISBN: 0-527-76328-4Издательство: Quality Press
This handy guide is the perfect introduction to the core aspects of performance measurement. With clear descriptions of the various types of performance measurements, you'll be able to connect the right type of measurement to the right output-whether the purpose is to diagnose a problem or to indicate performance towards a goal. The book contains brief examples of all the types of performance measures. It also explains how to create effective performance measures. The Basics of Performance Measurement gives you a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization. A special feature of this book is a section on performance measurement displays to encourage the active use of measurements.