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James F. Cali

TQM for Purchasing Management

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ISBN: 0070096236
Издательство: McGraw-Hill Trade
No commitment to quality can ever succeed without applying the principles of Total Quality Management (TQM) to the purchasing function. That's the premise of this informative and practical book, which shows managers why the end quality of any product or service is critically dependent on quality in the purchasing function, and what they can do to enhance it. TQM for Purchasing Management is essential reading for all purchasing managers, many of whom could suddenly find themselves in a new position of responsibility and opportunity, faced with make-or-break decisions that affect both upstream suppliers and downstream ``internal customers.'' It details why total quality within purchasing is so critical, lays out a proven seven-step process for applying TQMto purchasing, and examines other top companies that have done it successfully--all supplemented with appendixes on quality tools and measurement techniques.
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