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Philip B. Crosby

Quality Without Tears: The Art of Hassle-Free Management

Книгу можно купить в интернет-магазинах:

· OZON.ru 555р. [Проверить наличие]
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ISBN: 0070145113, 9780070145115
Издательство: McGraw-Hill
Год издания: 1995
Страниц: 2005
The author's objective is to show managers how to build quality into all aspects of a company's operations thereby lowering costs, increasing sales, and boosting profits and do all this without the typical bureaucratic controls and procedures that merely hassle people without producing the desired results. Real situation and amusing fictional case histories are used to demonstrate that problems of quality and hassle are caused by management action.