Обложка книги Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

ISBN: 0130485292;
Издательство: Prentice Hall

Book Description This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book's ?customer-is-king...