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David L. Goetsch

Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

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ISBN: 0130485292
Издательство: Prentice Hall
Год издания: 2003
Book Description This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book's ?customer-is-king...