Six Sigma Beyond the Factory Floor : Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy
Ron D. SneeISBN: 013143988X;
Download DescriptionThe first comprehensive, detailed, step-by-step Six Sigma implementation guide for non-manufacturing organizations. Detailed case studies show how to adapt Six Sigma techniques, tools, and metrics to any non-manufacturing environment.Essential Six Sigma implementation techniques for financial services, healthcare, publishing, supply chain management, R and D, and beyond. Co-authored by Roger W. Hoerl, a leader in implementing Six Sigma quality throughout GE during Jack Welch's era.
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