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Design for Six Sigma for Service (Six SIGMA Operational Methods)

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ISBN: 0071445552, 9780071445559
Издательство: McGraw-Hill Professional
Год издания: 2005
Страниц: 512
Book DescriptionThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.