Обложка книги Design for Six Sigma for Service (Six SIGMA Operational Methods)

Design for Six Sigma for Service (Six SIGMA Operational Methods)

ISBN: 0071445552; 9780071445559;
Издательство: McGraw-Hill Professional
Страниц: 512

Book DescriptionThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.