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John E. Martin

Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book)

Книгу можно купить в интернет-магазинах:

· OZON.ru 2008р. [Проверить наличие]
ISBN: 0875845622
Издательство: Harvard Business School Press
Страниц: 260
Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.