Обложка книги Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book)

Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book)

ISBN: 0875845622;
Издательство: Harvard Business School Press
Страниц: 260

Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.