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ISBN: 0415108314Издательство: Routledge
This unique guide presents annotated entries on over 900 of thre most useful books, articles, software, videotapesinteractive media and computer-based training programs on the important concept of quality management. Much more than just a bibliography, this book also provides access information for obatining each of the items cited, and offers essays detailing the history and development of quality management, from its origins in the 1920s to the present.