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Расскажи друзьям:
B. G. Dale, Heather Bunney, Barrie Dale

Total Quality Management Blueprint (Business Blueprints)

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ISBN: 0631195777, 9780631195771
Издательство: Blackwell Publishers
Год издания: 1999
Страниц: 304
This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Combining theory and practice it adopts a balanced approach relevant to practising managers and students. Total Quality Management Blueprint explores key issues and cutting-edge tools and techniques in a simple and practical style. Drawing on case studies, industrial practice and empirical research the text guides readers through the influence of quality management gurus, quality awards and selfassessment, quality costing, quality management systems, teamwork, training, and business process management. Not only do both authors facilitate a thorough understanding of TQM, but Heather Bunney acts as a role model for aspiring female industrialists.