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John S Oakland

Total Organizational Excellence: Achieving World Class Performance

Обложка книги Total Organizational Excellence: Achieving World Class Performance

Книгу можно купить в интернет-магазинах:

· OZON.ru 4043р. [Проверить наличие]
· OZON.ru 6276р. [Проверить наличие]
ISBN: 0750652713, 9780750652711
Издательство: Butterworth-Heinemann; 1st edition
Год издания: 2001
Страниц: 271
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management. Tested amongst practitioners at a series of conferences Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical style Suitable for MBA students as well as practising managers