Нравится LibRing?
Расскажи друзьям:
Maxine Kamin

Customer Service Training

Книгу можно купить в интернет-магазинах:

· OZON.ru 5406р. [Проверить наличие]
ISBN: 1562863304
Издательство: Amer Society for Training &
Do you want to raise the bar for service excellence in your organization? Here is a practical, hands-on guide to help you quickly accomplish this goal. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. A flexible format and easy-to-use icons help you develop a customized training program lasting from one hour to one day or longer. A companion CD-ROM includes PowerPoint® presentations and electronic copies of all supporting material.