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Jack J. Phillips

Handbook of Training Evaluation and Measurement Methods (Improving Human Performance Series)

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ISBN: 0884153878, 9780884153870
Издательство: Butterworth-Heinemann
Год издания: 2010
Страниц: 420
This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.